In A Nutshell

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NINE WAYS TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT

Rule 1: Begin with praise and honest appreciation.

Rule 2: Call attention to people’s mistakes indirectly.

Rule 3: Talk about your own mistakes before criticizing the other person.

Rule 4: Ask questions instead of giving direct orders.

Rule 5: Let the other man save his face.

Rule 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”

Rule 7: Give the other person a fine reputation to live up to.

Rule 8: Use encouragement. Make the fault seem easy to correct.

Rule 9: Make the other person happy about doing the thing you suggest.